[Music playing] Lisa: Devastated, it was… we’d never had deafness in the family so it was very devastating. Kristy: Just felt rather helpless really and didn’t know what we could do for our little girl. Lisa: So it was very devastating to know that she had this hearing loss and you kind of have these dreams of your children and thinking, this is what they’re going to be and this is what they’re going to do, and from that moment everything just changed. Kristy: We hadn’t experienced it at all, members of the family, there was no one at all who was deaf so it was a big shock. Lisa: It was the unknown; we didn’t know what was going to happen. We didn’t know whether she was going to speak, whether she was going to ever hear – whether she was hearing me. I actually turned my telly off for four weeks because I thought if she can’t hear anything no one’s hearing anything in the house so. Which was a bit mad but that’s exactly what I done. Kirsty: Ffion Haf, who is profoundly deaf, we thought would never be able to talk, would never be able to hear the birds singing – now with the implants she’s talking Welsh, she’s talking English, she’s signing, in fact we can’t actually shut her up most of the time. It’s not the end of the world, there are so many possibilities for them and the NDCS have been absolutely fantastic, and I’d get in touch with the NDCS and take on board their advice and their support. Lisa: Think positively, you know, their life hasn’t ended it’s just begun in a different direction and you’ll be fine. Kristy: But they’re unique children and enjoy them – the deafness, I don’t think it’s a barrier at all, Lisa: I hope she goes onto university, I have a 23-year-old son as well and he’s gone to university, he graduated, and I expect the same from her so, and if not she’s very tall so she’ll be a runner.